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Illuminate Minds is an Employee Assistance Program (EAP) provider.
We partner with organisations to provide confidential counselling to employees facing work-related or personal challenges. Our team of Counsellors and Psychologists are dedicated to supporting employees through face-to-face or telehealth sessions.
An EAP, or Employee Assistance Program, is a workplace benefit program designed to assist employees in resolving personal or work-related issues that may impact their well-being or job performance. The goal of an EAP is to support employees in overcoming challenges they are experiencing at work or at home, promoting their overall health and increasing productivity in the workplace.
Get in touch for more information on our range of corporate services.
Employee Assistance Programs can have a wide range of benefits to a workplace and it’s employees including but not exclusive too:
Illuminate Minds can support you through a range of challenges including but not exclusive to:
Explore Our Wellness Brochures
An EAP is a workplace benefit provided by employers to support the wellbeing of their employees. EAP’s offer confidential counselling and referral services to help employees address personal or work-related concerns that may impact their mental health, emotional wellbeing or job performance.
When you call, we will ask who your employer is. This will ensure that we have an agreement with your employer and can advise on how many sessions you will be able to access through your EAP.
We will then send you an intake form to complete and submit back to us and schedule your first appointment.
With the allowance of certain exceptions described below, an EAP is a strictly confidential and private service. This ensures employees can seek support for their challenges without needing to disclose them to their employer.
It is important to know there are exceptions in which Psychologists and Counsellors will exercise their duty to waive confidentiality. This can occur when:
There is NO cost to the employee. It is the employer who pays.
Beginning therapy may bring up a range of emotions. Here are some tips to help you get the most out of therapy:
Think about what you hope to take away from therapy
Having an idea of what you want to achieve can help your therapist to tailor a treatment plan and support you to reach your goals. Consider what would make therapy worth your time?
The session is all about you
A major part of the first session is getting to know you. To do this, we’re going to be asking lots of questions. Keep in mind that if there are things you don’t want to share with your therapist just yet, that’s okay too! Your story is yours to tell and we want you to feel empowered to do whatever feels right for you.
Reminder to self: this is a judgement free zone
Your therapist is there to support and guide you without judgement. It is ok if you can’t find the right words straight away, you don’t need to. Therapy is all about figuring it out together.
Manage expectations
Therapy isn’t a quick fix. A good tip to ensure you’re in the best frame of mind before therapy is to remind yourself that progress takes time. This is normal and part of the process.
Bring your questions (if you have any)
You may have questions about the therapy process, your therapist’s approach, or what to expect moving forward, this is totally normal. Write down any questions you have beforehand so you can discuss them during the session. This can help alleviate any uncertainties you may have.
We hope these tips give you some more insight into the therapeutic process and we look forward to seeing you in session!
A Psychologist is a professional that studies human behaviour and mental processes. They specialise in understanding how people think, feel, and behave, both individually and in groups. Psychologists use their expertise to help individuals cope with various mental health issues including symptom management, emotional difficulties, and behavioural challenges. Psychologists play a crucial role in promoting mental well-being, helping people understand themselves better, and assisting them in coping with life’s challenges.
A counsellor is a professional who provides guidance, support and assistance to individuals who are experiencing social and psychological challenges. A counsellor can assist in exploring thoughts and feelings while developing healthy coping strategies. Counsellors may work with clients on a wide range of issues, including mental health concerns, relationship problems, grief and loss, stress management, career decisions, and personal development. They use various therapeutic techniques and approaches to assist clients in addressing their concerns and achieving their goals.
A chance to talk openly
To put it simply, therapy gives you the space to talk openly with someone who’s qualified to listen. Therapists will not judge or shame you, they are there to provide you with the space you need to open up and share what’s on your mind. Just being able to talk and get it all out can be extremely cathartic, especially if you don’t feel comfortable sharing how you’ve been feeling with your friends and family. The beauty about talking openly is that you can talk about anything you like, however big or small it may feel.
This is also a gentle reminder that you don’t have to be in crisis to reach out to a mental health professional, even if a problem feels small to you we encourage you to seek support.
Different perspective/ Education
Psychologists and Counsellors are trained to offer diverse perspectives by drawing from their expertise, theoretical knowledge, and therapeutic techniques. Through active listening, empathetic understanding, and collaborative exploration, Psychologists and Counsellors help their clients gain insights into their thoughts, emotions, and behaviours from various angles. This may involve cognitive restructuring to challenge negative thought patterns, exploring past experiences to understand their influence on current behaviours, and considering alternative viewpoints to broaden clients’ perspectives. By providing a safe and supportive environment for exploration and growth, Psychologists and Counsellors empower clients to gain new insights, overcome challenges, and make positive changes in their lives.
Increased self-awareness
Seeing a Counsellor or Psychologist provides an opportunity to learn more about yourself. This might include learning how your past has shaped who you are now, why you feel the way you do, and the triggers for your emotions. It gives you a chance for self-reflection and a deep exploration of thoughts, feelings and behaviours. It helps you to gain a deeper understanding of yourself and your motivations and how you can cope better in the future.
Improved coping and problem solving skills
Psychology and Counselling can assist you in developing practical strategies to manage stress, regulate emotions, and cope with life’s challenges more effectively.
Counselling and Psychology sessions can help to develop problem solving skills and enable clients to make decisions that align with their goals and values.
Enhanced communication skills
Sessions with a Psychologist or Counsellor can help to improve communication skills and personal relationships. It can help you learn to express yourself, set healthy boundaries and engage in healthier communication with people around you.
Increased self-esteem and confidence.
Therapy can boost self esteem and self confidence by helping you set goals for your future and empower you to be proactive in taking positive steps forward. It can also assist in learning to recognise your strengths, and accomplishments, highlighting your self worth and increasing your ability to take charge of your own emotions and wellbeing.
One of our friendly team will assist you with arranging an appointment.
Telehealth options are also available to connect with our Counsellors or Psychologists, ensuring easy accessibility no matter where you are in Australia.
Reaching out for support is not selfish, you’re not taking the appointment from someone else, and you don’t need to be in crisis to have therapy. You deserve empathy and compassion. We are looking forward to hearing from you.
With the allowance of certain exceptions described below, an EAP is a strictly confidential and private service. This ensures employees can seek support for their challenges without disclosing them to their employer.
It is important to know there are exceptions in which Psychologists and Counsellors will exercise their duty to waive confidentiality. This can occur when:
1. The information is subpoenaed (officially requested) by a court of law
2. Failure to disclose certain information would place them or another person at serious risk of harm
3. Prior approval has been obtained to provide a written report to another professional or agency
It is important as employers and leaders, to encourage staff to make use of the EAP if needed, and reassure staff that the EAP is a safe, professional and confidential service available to help them through their challenges. If a manager directly refers a staff member for EAP services, the manager will not be updated with the employees progress.
If an organisation engages Illuminate Minds for corporate consultation, such as coaching, this changes the confidentiality slightly. Corporate Consultation has confidentiality limitations in that the referrer will be provided an overview of the services being delivered and progress reports throughout.